Rescue
When the account died today.
Rescue is emergency mode: a named case lead within one hour of your message, containment steps the same day, the appeal filed before the window tightens. Email only, under NDA, activated the same day you write.
The first 15 minutes. Do this, not that.
Do, now
- Save the suspension notice and take screenshots of account state
- Freeze bank payout changes if a hijack is possible
- Secure the email account behind the platform login
- Write to us and mark the message URGENT
Do not
- Do not submit an appeal in the first hour, before diagnosis
- Do not open a new account on the same identity
- Do not argue with support in writing you would not want reviewed
- Do not share the case in public groups or forums
What is on fire right now?
Triage your situation.
Press the button that matches. The panel shows your immediate move, our move, and the first timeline you can expect.
Your move now
Do not submit anything to performance teams yet. Screenshot the notice, the account health page and any related-account flags. Inventory and FBA status next: you need the cash picture.
What we do
Section 3 diagnosis, related-account separation, plan of action drafted to rubric, and the funds reserve pursued in parallel from day one.
First movement
Containment same day. Appeal filed within days. Marketplace decisions typically arrive in 1 to 3 weeks.
Your move now
Do not re-submit the same KYC documents that failed. Pull your dispute and chargeback history, processing statements and business registration papers into one folder.
What we do
Restriction basis analysis, document file rebuilt to the queue's standards, business review response, and payout release pursued with escalation.
First movement
File rebuilt in days. Correct, complete submissions often move within 1 to 2 weeks.
Your move now
Do not create a new profile to contact the platform. Save the disable notice, secure the linked email with 2FA, and note the last actions before the disable.
What we do
Flag diagnosis, identity verification file, appeal submitted through the channels that reach human review, and the handle watched for squatters meanwhile.
First movement
Appeal in days. Social decisions typically arrive in 1 to 3 weeks.
Your move now
Do not resubmit rejected appeals unchanged. Pause everything connected to the account and export your campaign and billing history.
What we do
Policy family mapping, compliance correction before any appeal, billing verification, then submission through the specialist channel.
First movement
Corrections in days. Ad platform reviews typically resolve in 1 to 4 weeks.
Your move now
Secure the email behind the login first, then your bank. Freeze payout changes with your bank in writing. Take screenshots of everything you can still see. Then write to us.
What we do
Containment, ownership evidence, timeline reconstruction, recovery channel management, enforcement appeal with hijacker attribution, diverted payout pursuit.
First movement
Containment same day. Recoveries typically resolve in 1 to 3 weeks.
Your move now
Map every account that is down or restricted, and freeze anything that still works: do not touch the surviving accounts until the links are understood.
What we do
Estate-wide diagnosis, one fact set, appeals sequenced by dependency with payments first, funds recovery running in parallel.
First movement
Strategy in days. Coordinated cases typically run 3 to 8 weeks.
How the first 72 hours work.
Hour 1
A named case lead replies by email. NDA attached, questions asked, damage mapped.
Hours 1 to 24
Containment: evidence preserved, surviving accounts protected, funds freeze assessed, first tactical moves made.
Hours 24 to 72
Diagnosis complete, strategy agreed in writing, appeal drafted and filed, escalation routes opened.
Six things that make suspensions worse.
Appealing before diagnosing
A rushed first appeal burns the best submission window and hardens the file against you.
Opening a new account
Linked identity plus suspended account equals a genuine circumvention violation. It is the fastest way to make the case unwinnable.
Resubmitting unchanged
Platforms log every attempt. Identical resubmissions train reviewers to reject on sight.
Arguing instead of evidencing
Reviewers grade documentation, not emotion. Anger in writing reads as risk.
Public war stories
Forums and social posts about the case become evidence and permanent search results.
Waiting for it to fix itself
Funds age, evidence expires, appeal windows close. Every week of waiting narrows the case.
What clients ask in the first hour.
How fast does Rescue actually move?
A named case lead replies within one hour of a message marked URGENT, during business hours, and same-day otherwise. Containment guidance arrives in that first reply: what to do, what not to touch, and what to preserve.
Is Rescue more expensive than standard reinstatement?
Rescue is a Private Package with priority staffing and same-day activation. Costs arrive in writing within hours of intake, before any work starts, and the scope is fixed before you commit.
Should I appeal immediately while it is fresh?
No. The first submission is your best window, and a rushed appeal with no diagnosis usually fails and hardens the file. Speed matters in containment and evidence preservation, not in filing.
What if multiple accounts went down at once?
That is standard Rescue work: estate mapping, one fact set, appeals sequenced by dependency with payments first. See our multi-platform page for how the coordination works.
How your information is protected.
NDA from first contact. Client identities never appear in our marketing, cases are anonymised by default, and files are destroyed at the end of the engagement. We do not call clients, in emergencies or otherwise: intake and updates are email only, so every instruction is documented and every word is yours to review before it goes anywhere.
Private Packages, scoped in hours.
Rescue is priced for emergencies, not exploited by them: package scope and cost arrive in writing within hours, and the pre-existing condition rule is stated plainly before work starts.
Active suspension right now?
Mark your message URGENT and the response team activates today.